Although it’s very difficult to gauge in advance of visiting a customers property how long the job is going to take at ADI Leak Detection London we do have a very simple and strict policy that we enforce on every single customer callout – We Never Charge For Callouts. That’s right we don’t charge you for a call out – we just wanted to highlight that bit right there. The reasoning behind this is that ADI don’t feel it’s fair or reasonable to charge customers because they’ve called us to help resolve their issue.
It also sets the wrong tone for a first customer contact. When you’re dealing with other companies you’re already 50 worse off by the time they turn up at your door. That sets the wrong tone for the relationship from that point onwards. Some companies are only interested in the initial bottom line in terms of how much cash they can generate.
ADI looks at things a little differently when it comes to meeting our customers for the first time or even for how we interact with our existing customers. At ADI we’re more interested in developing mutually beneficial long-term relationships with our customers and that’s one of the main reasons we don’t charge for a call out.
We also understand that everyone has to watch their money right now and for the next few years so from a business perspective it’s simply smart for us here at ADI not to charge call out fees. From your point of view it’s a win-win because you can call out any one of our leak detection experts and know that you won’t have to pay a call out charge or any other hidden fees for that matter – our crystal clear pricing policy is just part of what we do here at ADI.